Predictive dialer is an automatic dialing system that connects agents only when a customer actually answers the call. It saves agents' time of listening to unanswered calls, busy calls, out-of-reach calls, etc. by simply using mathematical algorithms. Our Predictive dialer helps you to reduce the time spend on listening to answering machines, resulting more sale and better productivity.
Our Predictive Dialer tool maximizes the number of live calls to agents and separate out listening to busy calls, faxes, answering machines, invalid numbers, etc. By analyzing false calls, you can boost your productivity.
Our Predictive Dialer software enhances effectiveness by anticipating when the call ends and hence immediately puts agent in the next call. Also, the agent gets all the information of clients on their screen that is stored in a database or CRM.
The Predictive Dialer software helps managers to have views on specific activities like how many agents are taking calls, what is the time duration of a call, the number of clients in the waiting queue, etc.
By using statistical algorithms, Predictive Dialer helps you to separate out unnecessary calls and detect correct numbers and timezone to ensure the maximum performance.