Outbound call center helps you to engage with your customers proactively and boost agent productivity. Our call center software is used my several organizations across the globe to reach their potential customers or prospect for new customers. We also help you to set up a full-featured outbound call center with low operational costs. Our cloud based call center solution helps you to increase the overall performance of your call center with high talk time, better call rates, less operational costs and a lot more.
The 'Click-to-call' feature allows agents to make a call on any contact number from your CRM or WFM. Click-to-call makes outbound calls easier for agents, without worrying about dialing an incorrect number.
Real-time Reporting displays metrics in real-time, helping agents and managers to monitor campaign performance. Metrics include number of calls in a queue, call level, call duration, etc.
Reporting & Analysis gives you an insight about your call center, helps in making reports, graphs and statistics plan for the future challenge and growth of the contact center.
Predictive Dialer automatically makes calls to various contacts before agent takes a call. The 'Predictive Dialer' helps in shortening the time of call queue.
Call Barging allows the manager to jump in on live calls to speak with the caller and also assist the agent if needed
Conference Calling feature allows three or more team members come together to talk with each other including agent, caller and a manger.