Stop consuming time of your agent and customer by routing incoming calls to the concerned team through manual intervention. You now can route incoming calls automatically to the correct team with ease. Our integration of Automatic Call Distribution (ACD) software provides a platform for each customer to establish contact with the appropriate team on the basis of pre-set expertise, preferences, and requirements, which are indispensable for maintaining higher quality from the outset.
Ensure business continuity and bring automation in call management
Difference in customer needs and agent dexterity levels can have a negative effect on call management. But with the integration of Automatic Call Distribution, we route your incoming calls to the most qualified individual on the basis of pre-set expertise, preferences, and requirements, which would aid in workforce optimization and efficient resolution of calls from the start.
Give your customer care center the leverage to perform either as an inbound or outbound solution provider as demand, strategy, and call volume will determine your course of action.
We usually classify incoming calls on the basis of size, urgency, or status. Subsequently, we respond to those calls that are reported to be highly valued and boost call center productivity.
Ensure to allow minimum time to customers to stay in the queue. Our Automatic Call Distribution software is featured with callback facility, enabling your customers to get a call from your next available agent without the added annoyance of waiting on hold.
Our agents are trained to take care of customers regardless of their locations. We deploy agents with an aim to meet the needs of customers.
With our Automatic Call Distribution software, you can use your CRM, Ticketing, or Workforce Management system to access phone number data and route calls to the agent best equipped to meet your needs.